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Our commitment to service excellence

3/2/2016 9:22:34 AM

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As part of RemServ's commitment to ongoing service excellence we employ a Customer Advocate that sits independently of our operations. This ensures the interests of employees are represented in any decision we make. 

If a complaint is made, the customer care team will attempt to resolve the matter. However, if the employee still feels like the issue isn't resolved to their satisfaction, they can contact the Customer Advocate who will act on behalf to resolve the matter. This ensures another safety net for the employees by offering further support.

How our customer advocacy process works

Just in case you need to, you can lodge a complaint or enquiry via telephone, email, fax, or in writing.

When you lodge a complaint, we will:

  • try to resolve your concerns on the spot
  • acknowledge receipt of your complaint
  • tell you the name and contact details of the person handling your complaint
  • provide you with a reference number.

If you are not happy with the resolution offered, assistance from the Customer Advocate is available at any time during the process.

For contact details and further information on our complaints procedure and Customer Advocate, please click here.

You can also find out more by reading the RemServ Complaints and Feedback Policy or contact us on 1300 30 40 10 between 8.00am and 6.00pm, Monday to Friday.

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