
Make a claim and view claims history
Submitting claims allows you to reimburse funds spent on expenses for which you have active benefits or running costs. For example, if you have living expenses as an active benefit and you purchased groceries, you can submit a claim for that purchase and be reimbursed for the cost you have paid.
Starting a new claim
To submit a new claim, scroll to the bottom of the dashboard (where your cap and benefit information lives) and tap the “New claim” button. It’s a large orange button with a white plus in the centre.

Once you’re in the claim journey, you will be asked to choose the active benefit your claim is for before providing evidence of the expense – typically in the form of a receipt. Sometimes additional supporting documents (substantiation) will be required.

You will have the option of being reimbursed directly or requesting for us to relay the funds to the vendor on your behalf.

By default, your nominated bank account details will be pre-filled. You will be able to change this during the process, however this change will update your nominated bank account for ALL pending and future claims.

Once the claim is submitted, you will be able to track it through your transaction history. To access your history, tap the “Transactions” button just to the right of the “New claim” button. Then, select the “Claims status” option at the top of the screen.

Remuneration Services (Qld) Pty Ltd | ABN 46 093 173 089 (RemServ)
Remuneration Services (QLD) Pty Ltd (ABN 46 093 173 089) (RemServ) act as an authorised representative on behalf of a number of Australian financial services licensees. The capacity in which we act and the financial services we are authorised to provide are set out in our Financial Services Guides. We act as an agent for those licensees and not for you.
Salary packaging is only available to eligible employees of the Queensland Government as per the Standing Offer Arrangement QPG0065-21. The implications of salary packaging for you (including tax savings and impacts on benefits, surcharges, levies and/or other entitlements) will depend on your individual circumstances. The information in this publication has been prepared by RemServ for general information purposes only, without taking into consideration any individual circumstances. RemServ and the Queensland Government recommend that before acting on any information or entering into a salary packaging arrangement and/or a participating agreement with your employer, you should consider your objectives, financial situation and needs, and, take the appropriate legal, financial or other professional advice based upon your own particular circumstances. You should also read the Salary Packaging Participation Agreement and the relevant Queensland Government Salary Packaging Information Booklets and Fact Forms available via the Queensland Government Arrangements Directory. The Queensland Government strongly recommends that you obtain independent financial advice prior to entering into, or changing the terms of, a salary packaging arrangement.
The Salary Packaging Bureau Service Provider collecting your personal information on this form and relevant declaration (if required) for the purpose of processing your salary packaging agreements. The Salary Packaging Bureau Service Provider will pass your personal information on to your Agency's payroll section as part of the administration of your salary packaging agreements, the Queensland Government Chief Procurement Office in relation to the management of the Salary Packaging Arrangement and Queensland Treasury for auditing purposes. Your personal information will not be used for any other purpose or disclosed to any other third party, without your consent, unless authorised or required by law.
Remuneration Services (Qld) Pty Ltd ABN 46 093 173 089 (RemServ) is part of the McMillan Shakespeare Limited Group (MMS Group) and collects your personal information from you when you apply for a product or request any information from us. We collect this information to provide and promote our products and services to you (including to answer any queries you may have) and we may be unable to do so if you do not provide us with any information that we request. Your personal information may be disclosed to other entities in the MMS Group, our agents, contractors and service providers (including our web and IT administrators, mail houses and advisers). RemServ's Privacy Policy contains important information about how we collect, hold, use and disclose personal information, the security of your personal information, how you may correct your personal information, and how you can make a complaint. If you do not wish to receive promotional material from us, or would like a copy of our Privacy Policy, please contact [email protected]. To view RemServ's Privacy Policy please click here.
The availability of benefits is subject to your employer's approval. RemServ may receive commissions in connection with its services.