Welcome to your one-stop shop for all things My RemServ. Whether you're looking to navigate the My RemServ apps, manage your benefits, or troubleshoot an issue, our Support Hub is here to empower you with the tools and information you need. Explore comprehensive resources and detailed FAQs to make the most out of your My RemServ experience.
1. Account Management
Updating your contact details ensures that we have the most current information to reach you regarding your salary packaging account.
Updating your nominated bank account changes where reimbursements, claims, and all other salary packaging funds are sent.
Updating your account and login details helps maintain the security of your account and can make accessing the app more convenient.
2. Claiming Benefits
3. Salary packaging
Tracking your salary packaging benefits allows you to monitor your current benefit allocations, usage, and remaining balances throughout the FBT year.
Stopping salary packaging will end all current packaging arrangements and deductions from your salary.
4. Amendments
Making a benefit change allows you to add a new benefit or adjust your current salary packaging benefits, either by changing the allocated amount or removing the benefit altogether.
Adjusting your cap allows you to modify your chosen cap amount and cap utilisation against the corresponding cap limit.
Why is RemServ changing your digital experience?
We’re revolutionising salary packaging by giving our customers unprecedented control with an accessible, user-friendly digital experience that offers real-time tracking, the ability to make adjustments directly , and lightning-fast claims - all with verifiable results and complete visibility. This isn't an upgrade - it's a transformation from uncertainty to clarity. My RemServ delivers the control, transparency, and efficiency that salary packaging customers have been desperately seeking.
What does the new digital experience deliver?
It’s designed to put you in control, so you can do more with your money, with confidence. We’re aiming to improve visibility of the information you need to proactively manage your account quicker and easier – so you can get on with more important things.
Do I have to use the app, or website, or both? Will they have the same functionality?
Yes, you can use your account on either the app or website, or both. They are designed to deliver a consistent experience.
Remuneration Services (Qld) Pty Ltd | ABN 46 093 173 089 (RemServ)
Remuneration Services (QLD) Pty Ltd (ABN 46 093 173 089) (RemServ) act as an authorised representative on behalf of a number of Australian financial services licensees. The capacity in which we act and the financial services we are authorised to provide are set out in our Financial Services Guides. We act as an agent for those licensees and not for you.
Salary packaging is only available to eligible employees of the Queensland Government as per the Standing Offer Arrangement QPG0065-21. The implications of salary packaging for you (including tax savings and impacts on benefits, surcharges, levies and/or other entitlements) will depend on your individual circumstances. The information in this publication has been prepared by RemServ for general information purposes only, without taking into consideration any individual circumstances. RemServ and the Queensland Government recommend that before acting on any information or entering into a salary packaging arrangement and/or a participating agreement with your employer, you should consider your objectives, financial situation and needs, and, take the appropriate legal, financial or other professional advice based upon your own particular circumstances. You should also read the Salary Packaging Participation Agreement and the relevant Queensland Government Salary Packaging Information Booklets and Fact Forms available via the Queensland Government Arrangements Directory. The Queensland Government strongly recommends that you obtain independent financial advice prior to entering into, or changing the terms of, a salary packaging arrangement.
The Salary Packaging Bureau Service Provider collecting your personal information on this form and relevant declaration (if required) for the purpose of processing your salary packaging agreements. The Salary Packaging Bureau Service Provider will pass your personal information on to your Agency's payroll section as part of the administration of your salary packaging agreements, the Queensland Government Chief Procurement Office in relation to the management of the Salary Packaging Arrangement and Queensland Treasury for auditing purposes. Your personal information will not be used for any other purpose or disclosed to any other third party, without your consent, unless authorised or required by law.
Remuneration Services (Qld) Pty Ltd ABN 46 093 173 089 (RemServ) is part of the McMillan Shakespeare Limited Group (MMS Group) and collects your personal information from you when you apply for a product or request any information from us. We collect this information to provide and promote our products and services to you (including to answer any queries you may have) and we may be unable to do so if you do not provide us with any information that we request. Your personal information may be disclosed to other entities in the MMS Group, our agents, contractors and service providers (including our web and IT administrators, mail houses and advisers). RemServ's Privacy Policy contains important information about how we collect, hold, use and disclose personal information, the security of your personal information, how you may correct your personal information, and how you can make a complaint. If you do not wish to receive promotional material from us, or would like a copy of our Privacy Policy, please contact [email protected]. To view RemServ's Privacy Policy please click here.
The availability of benefits is subject to your employer's approval. RemServ may receive commissions in connection with its services.